Tech Lead for 6-member team managing global enterprise network, meeting the target of 99% SLA compliance & Zero escalations

1. Advised clients on networking advancements—vulnerability assessments, code upgrades, and SD-WAN installation—leading to modernised architectures
2. Effectively communicated complex technical concepts to non-technical stakeholders, gaining recognition from the client
3. Led the AppNeta Monitoring tool installation across USA to detect network performance issues proactively.
4. Implemented NetBox to replace legacy documentation and created best practice guides for future outages.
5. Liaised with multiple ISPs and vendors like Cisco, Juniper, AT&T, Verizon, Telefonica, TATA etc. for troubleshooting

Worked as Network lead and was the point of contact for the client

1. Held regular meetings with client for status updates & progress reviews to ensure alignment with client objectives
2. Streamlined network configurations and changes via ServiceNow, enhancing change management efficiency
3. Deployed enterprise network infrastructure across the UK, supporting hundreds of users with minimal downtime
4. Managed IPAM (IP Address Management) with Infoblox for optimal IP subnet usage
5. Created Network architecture diagrams for reference, KT, and future issues
6. Standardised documentation and worked on knowledge base creation

Worked with the Network Team for the client maintaining the global enterprise network with a focus on data centre infrastructure

1. Regularly liaised with the primary vendor Cisco for bug fixes and RMA for faulty parts and configured the same as required
2. Configured F5 LTM VIPs and network devices ensuring ITIL change management compliance
3. Performed vulnerability checks and upgrades on network devices to ensure security compliance
4. Worked on incident and change management via ServiceNow and ITSM Promise tool
5. Took part in cloud migration for the client from on-campus architecture to hybrid cloud